How website requests are handled
This policy explains the practical categories of information that may be submitted through Ecolab website forms and how that information may be used to route product, documentation, service, or commercial inquiries.
Information you provide
When you contact Ecolab through the website, you may provide your name, company, email address, phone number, country, industry, application details, product interest, and message content. Please avoid sending confidential formulation details, patient information, emergency reports, or sensitive personal data unless a secure and authorized process has been established.
Use of information
Submitted information may be used to respond to your inquiry, route the request to a regional specialist, provide product documentation, prepare commercial follow-up, improve website support flows, and maintain reasonable business records. If the inquiry relates to safety documents or regulated applications, the information may be shared with technical, regulatory, or account teams that need context to respond properly.
Cookies and analytics
The website may use basic analytics and functional cookies to understand page performance, search behavior, and form usability. Analytics should be interpreted at an aggregated level and used to improve content structure, not to replace direct technical review.
Retention and protection
Business inquiry records are kept for a period appropriate to the request, customer relationship, legal requirement, and support need. Reasonable administrative, technical, and organizational safeguards are used to protect information from unauthorized access or misuse.
Your choices
You may request updates to contact information, ask to stop marketing communications, or seek clarification about a submitted inquiry by contacting Ecolab through the website. Some records may need to be retained where required for legitimate business, legal, safety, or compliance purposes.